Privacy Policy Effective Date: July 1, 2025

Your Crossroad ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal and health-related information when you use our wellness coaching services, visit our website, or otherwise engage with us. In some cases, our handling of your health information may be subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

1. Information We Collect We may collect the following types of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and payment information
  • Scheduling and appointment details
  • Communications and messages you send to us

b. Health Information (Protected Health Information – PHI)

  • Medical history, conditions, or diagnoses
  • Lifestyle and wellness information
  • Health goals and progress
  • Any other information you provide related to your physical or mental health

c. Non-Personal Information

  • Browser type and version
  • IP address
  • Pages visited on our site
  • Time and date of visits
  • Device type

2. How We Use Your Information We use your information to:

  • Provide personalized wellness coaching services
  • Communicate with you regarding appointments, updates, and support
  • Maintain records as required by applicable laws or for your care
  • Improve our services and user experience
  • Process payments and manage transactions
  • Send newsletters or updates (you may opt out)
  • Comply with legal and regulatory obligations, including HIPAA

3. HIPAA Notice of Privacy Practices

If you provide us with Protected Health Information (PHI), we will comply with HIPAA and its related regulations. Under HIPAA:

  • Your PHI will only be used or disclosed for treatment, payment, or healthcare operations, or as otherwise required by law.
  • We will obtain your written authorization for uses and disclosures not permitted by HIPAA.
  • You have the right to access, amend, or request restrictions on your PHI.
  • We will use appropriate administrative, technical, and physical safeguards to protect your PHI.

You may request a copy of our full HIPAA Notice of Privacy Practices by contacting us directly at the email below.

4. Sharing Your Information

We do not sell, rent, or trade your personal or health information. We may share information with:

  • Authorized Service Providers: Third parties who assist with scheduling, billing, or data processing under business associate agreements that comply with HIPAA
  • Healthcare Providers: With your consent, we may coordinate care or communicate with other providers as necessary
  • Legal or Regulatory Authorities: When required to comply with laws, regulations, subpoenas, or other legal processes
  • Emergency Situations: To prevent serious harm to you or others

5. Data Security

We implement appropriate safeguards to protect personal and health-related data. These include secure storage, encryption, access controls, and HIPAA-compliant data handling practices. While we strive for the highest standards, no method of online transmission is completely secure.

6. Your Rights

You have the right to:

  • Access and request a copy of your health information
  • Request corrections to inaccurate information
  • Request restrictions on how your PHI is used or disclosed
  • Receive an accounting of disclosures
  • File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact us at the email address listed below.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies for functionality and analytics. This data is typically anonymous and not linked to your personal or health information. You can adjust your browser settings to manage cookies.

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal or health information from children without verifiable parental consent.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices or content. Please review those sites' privacy policies before submitting any information.

10. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be reflected by an updated "Effective Date." Your continued use of our services after updates constitutes acceptance.

11. Contact Us

If you have any questions about this Privacy Policy, your personal data, or our HIPAA practices, contact us at:

Your Crossroad Email: andrea@yourcrossroad.com

You may also contact the U.S. Department of Health & Human Services, Office for Civil Rights if you believe your HIPAA rights have been violated.